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Leed's - Presentation

Leed's
Known as America's most distinguished award-winning supplier in the promotional products industry, Leed's offers relentless product innovation, energetic customer service and interactive client dynamics to its 12,500+ base of distributors. Leed's is best known for its cutting-edge product development and its ability to provide trend-setting retail styles to the industry. Its name is synonymous with a contemporary retail look across a complete line of corporate accessories. It is headquartered in New Kensington, Pennsylvania and sells essentially into the US and Canada. Leed’s is the largest single-platform supplier of non-wearable products to the industry.

Key figures

  $ 294m gross sales in 2008
  1,020 staff (decoration activities, customer service, sales & marketing, logistics, product
    management, sourcing, support functions) 
  1,900 product references (SKUs)
  13,500 distributors
  1 central location/decoration facility (Pennsylvania) and 1 sales office in Canada
  Around 470,000 orders served in 2008

Key service features

Sales & Marketing tools for distributors

  Multiple customized print-based catalogues
  Sample programs
  Personalized website and e-mail marketing


Customer service

  24-hour live customer service (Monday-Friday)
  1:1 customer orientation
  Online virtual samples, stock check and order tracking


Product availability & delivery

  1 distribution center serving the entire US/Canada market
  1-3-5 days decorated products delivery (Sure Ship - Industry leading 1-day turn on decorated orders)
  “Inventory Guarantee” program

Product decoration

  In-house decoration (standard industry practice in the US)
  Largest US non-wearable decoration facility, providing the most comprehensive
    techniques offering under one roof
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